Volkswagen ID.4: Download and software installation

Download

A system update is automatically downloaded without a prior message and is possible even while driving.

The download duration depends on the network quality, file size and type of system update.

The download can be interrupted at any time and then continued if required by switching on the ignition.

Prerequisites for download

✓ The requirements for the system update have been met (→ System update).

✓ An Internet connection is possible via the integrated eSIM card at the vehicle's current location (→ Parking).

✓ The vehicle is parked safely in accordance with legal requirements and local conditions (→ Parking).

Software installation

Select a time for the software installation of a system update at which neither you nor any other person needs to use the vehicle.

WARNING

Control units are deactivated and do not operate for the duration of any software installation. Driving with deactivated or non-functioning control units can lead to accidents and fatal injuries.

• Never operate your vehicle during a software installation.

Functional limitations during software installation

During software installation, control units, functions and displays will not be available. Do not use the vehicle during this process and do not operate the Infotainment system.

• The vehicle's drive system is blocked from being activated by the system.
• The high-voltage battery is not charged.
• The diagnostic connection port is deactivated.
• The anti-theft alarm system is deactivated.
• The SAFELOCK is deactivated.
• Control modules, the central processor, functions and displays are not available. Do not use the vehicle during this process.

Following the software installation

After the software installation and before establishing drive-ready mode, read the message regarding completion of the installation in the Infotainment system and instrument cluster. The vehicle takes up to a minute to display the system update status.

• The vehicle's drive system can be activated following the successful software installation.
• If the software installation is unsuccessful: (→ System update).

Troubleshooting

Software installation is unsuccessful

• If the software installation was not successful, a corresponding error message appears in the Infotainment system or instrument cluster. Take note of corresponding messages and warning notifications.
• If there was a critical installation error, control modules may no longer function or not function correctly.

  Functions and displays will not be available until the error is rectified. Do not use the vehicle. If this is the case, contact Volkswagen Customer Care.

Should I allow the system update?

For your own benefit, you should run the system update as soon as possible. If the system update is ignored multiple times by the driver, you must see a suitably qualified professional for advice. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Can I interrupt the software installation?

No, this is not possible.

What happens if the software installation is interrupted?

If a software installation is interrupted, e.g. due to damage to the vehicle's electrical system, control modules cannot be updated and may be damaged by the incomplete software installation.

Introduction

V2X technology, hereafter referred to as V2X, enables communication between multiple nearby vehicles as well as between vehicles and nearby traffic infrastructure, hereafter referred to as "participants".

System function of V2X

The communication between the participants takes place in accordance with cross-manufacturer V2X and Wi-Fi standards.

When V2X technology is switched on, data is constantly being transferred between the participants, irrespective of whether the vehicle is in online or offline mode.

V2X technology is available depending on the country.

Does my vehicle have V2X technology?

If you can activate V2X technology via the following path, the vehicle is equipped with V2X technology.

1. Tap HOME Privacy settings.

V2X technology display

Online mode is active, depending on the setting, V2X technology sends data or sends no data.

Offline mode is active, V2X technology is sending data.

Transferring data

If V2X technology is activated, the following data is sent and received:

• Vehicle data, e.g. speed.
• Positioning data.
• Incident data, e.g. accidents.

Continually changing, temporary IDs attached to the V2X technology data minimize the risk that data sent out can be traced back to you or misused.

To update V2X technology certificates and consequently to ensure that V2X technology remains activated, activate online mode in the vehicle at least once a month.

You can find further information on data processing in the Infotainment system .