Volkswagen ID.4: Legally required eCall Emergency System

Fig. 1 In the roof console: Control for the legally required eCall Emergency System (behind the button cover) and indicator light.

Fig. 2 In the roof console: Button for legally required eCall Emergency System.

Depending on the country and vehicle equipment, the vehicle may be fitted with an emergency call system. In some countries, the free, legally required eCall Emergency System is activated by default. The controls are located in the roof console.

Using the emergency call system, assistance can be organized as quickly as possible in dangerous situations. A call will be made to a local emergency service center. The call center agent will communicate in the language of the country where the vehicle is located. In addition, legally mandated data relevant to the emergency call, such as the current vehicle location, will be automatically transmitted to the local emergency service center.

The legal basis for data processing for the legally required eCall Emergency System meets the applicable local laws and regulations, such as EU regulation 2015/758. In addition, please note the information regarding data storage and services (→ Data processing in the vehicle).

The required connection is produced by a control module installed by the manufacturer. To ensure the system functions correctly after a severe accident, additional components are needed, such as an emergency call microphone, emergency call speaker, and an integrated battery that is separate from the vehicle electrical system.

Indicator light for the statutory eCall Emergency System

The → fig. 1 indicator light (arrow) is located in the control panel. The indicator light comes on in different colors and light patterns depending on the vehicle system status:

The indicator light does not light up: The emergency call function is not available.

Warning light blinks red after the ignition is switched on: emergency call is deactivated.

The red indicator light comes on and remains on: system error. The emergency call function has limited availability or is not available.

The green indicator light lights up: The vehicle's emergency call function is available and the system is ready for use.

The indicator light blinks green: There is an emergency call in progress.

WARNING

The following conditions may restrict or prevent a manual or automatic emergency call:

• The emergency call location is in an area with no cell phone and satellite reception, or insufficient reception.
• You are in a location where there is good cell phone and satellite reception, but the telecommunications provider's mobile communications 2G/3G network is unavailable.
• The emergency call function is not available in certain countries.
• The local emergency dispatch center lacks the technical capacity to receive emergency data.
• The vehicle components required for manual or automatic emergency calls are damaged or do not have sufficient power.
• The vehicle's ignition is not switched on.

Triggering an emergency call manually

1. Press on the button cover briefly and fold the cover downward→ fig. 1.

2. Press the emergency call button → fig. 2 until the green indicator light starts to flash.

The emergency call will be triggered and a call will be made to a local emergency dispatch center.

If you pressed the emergency call button by mistake, cancel the emergency call immediately:

1. Press the emergency call button again until the indicator light remains green.

Only press the emergency call button in an emergency → fig. 2.

Automatic emergency call

The automatic emergency call is only triggered when the ignition is on.

A call will automatically be made to a local emergency dispatch center immediately after the airbags or safety belt pretensioners deploy or, depending on equipment, a system intervention is made by the Emergency Assist function.

The automatic emergency call cannot be stopped by pressing the emergency call button → fig. 2.

If questions from the local emergency dispatch center are not answered, rescue operations will automatically start.

Integrated battery

The integrated battery ensures that the legally required eCall Emergency System will still be available for some time if the 12 V vehicle battery is disconnected or faulty.

If the integrated battery is drained or faulty, a message indicating this will be displayed in the instrument cluster. If this message is shown, immediately consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the integrated battery replaced. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Have the integrated battery checked, and if necessary, replaced by an authorized Volkswagen dealer or authorized Volkswagen Service Facility after approximately three years. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Data transmission

The legally required data will be sent to the local emergency dispatch center during an emergency call to determine the necessary rescue measures.

The data regarding the location of the vehicle is continuously overwritten, so that only the most recent three saved locations as required for the legally required eCall Emergency System to function are available. The vehicle cannot be tracked on a continuous basis.

The emergency call data is only processed to ensure the proper function of the legally required eCall Emergency System. The emergency call data is automatically deleted by the system 13 hours after the emergency call is triggered.

The following data will be sent:

• The current vehicle position at the time the emergency call was triggered
• Two other vehicle positions shortly before the emergency call was triggered( from the route driven, 100 m (around 328 ft) ).
• Vehicle Identification Number (VIN)
• Type of vehicle drive.
• Vehicle model
• Trigger type (automatic or manual)
• Call type.
• Direction in which the vehicle was moving at the time the emergency call was triggered.
• Time of impact
• Reliability of the positioning data
• Data set version.
• Counter of the data sets transmitted per call
• Calculated number of passengers.

You can request to view and delete the data that is sent by contacting the local emergency service center.

Installed after-market Infotainment systems may limit the function of the legally required eCall Emergency System.

Troubleshooting

Malfunction in the legally mandated eCall Emergency System

The red indicator light in the emergency call button comes on and remains on . The message Error: Emergency call function. Service vehicle may also be displayed in the instrument cluster.

There is a system error with the legally mandated eCall Emergency System. You may not be able to make an emergency call.

1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the fault rectified. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Limited function in the legally mandated eCall Emergency System

The red indicator light in the emergency call button comes on and remains on . The message Emergency call function limited. Service vehicle may also be displayed in the instrument cluster.

The legally mandated eCall Emergency System function is only available to a limited extent. For example, you cannot make a voice connection to the local emergency dispatch center.

1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the fault rectified. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.