Volkswagen ID.4: Carrying Out Volkswagen Ident

In order to use security-related services, you must confirm the identity of the primary user. You can provide proof of identity either in person at an authorized Volkswagen dealer or authorized Volkswagen Service Facility or via Volkswagen Ident, a video chat in the app.

1. If a message about identity verification appears when you use a security-related service for the first time, refer to the information and tap Start.

2. Have an identification document ready.

3. Follow the instructions on the screen.

If the identity verification is successful, this will be confirmed by a message.

One-time passcode method

If, for example, you are downloading a mobile key from the user area of www.myVolkswagen.net and installing it for the first time onto the main user telephone, you must use the vTAN method:

1. Switch on the ignition and if applicable the Infotainment system in the vehicle.

2. Follow the instructions in the We Connect app and in the Infotainment system.

3. Enter the vTAN from the app into the infotainment system and confirm.

The vTAN process is complete.

If the vTAN information window is not displayed automatically, manually request a vTAN under Mobile key or User.

Getting Help

There are various sources of information for getting help with the function and use of individual services.

Help via myVolkswagen

In the Help area, you will find information about registration, individual services and frequently asked questions (FAQs).

You can find short help information and videos in many areas of myVolkswagen. Clicking on the symbol displays help texts.

You can use a chat bot, which can be accessed via Start chat, to directly search for a specific question or a keyword.

The chat bot will display multiple answer options for a topic.

Help via the App

In the Account area, you will find information about the services portfolio, individual services, frequently asked questions (FAQs) and tutorials for the app. Tapping the symbol displays the information.

Setting, Changing and Resetting the S-PINManage services