Volkswagen ID.4: Prerequisites for Using Services

To be able to make full use of the services, the following prerequisites must be met.

✓ We Connect has also been ordered for the vehicle and installed ex-works.

✓ The vehicle and user are in the area of use.

✓ It is possible to transfer data at the user's location and the vehicle's location without restrictions.

✓ The cell phone is compatible with the app.

✓ The privacy settings in the Infotainment system allow data to be transferred for services.

✓ The settings on the cell phone allow data to be transferred for services.

✓ A personal Volkswagen user account, Volkswagen ID, has been set up (→ Volkswagen ID).

✓ There is a valid contract for use of the services.

✓ A vehicle has been added to the Volkswagen user account (→ Virtual vehicle).

✓ Neither the Onboard Connectivity Unit nor individual services are deactivated or disabled.

✓ Certain technologies operated by third parties and provided to Volkswagen AG are available. Volkswagen AG is not responsible if these technologies are canceled, discontinued or deactivated during the service life of the vehicle.

WARNING

Using apps, services and functions while driving can distract you from the road. Driver distraction can cause serious accidents and fatal injuries.

• Always drive attentively and responsibly.
• Only use apps, services and functions when the vehicle is stationary.

WARNING

If you use services without due care or inadvertently, this may lead to people in and around the vehicle suffering serious or even fatal injuries. For example, if they are inadvertently locked inside the vehicle.

• Always use services carefully and responsibly.

The vehicle added to the Volkswagen user account must first be driven a few kilometers before individual services can record, send and display correct data.

Do not share your login details, password, registration code and S-PIN with others, keep them safe from unauthorized access and ensure that they are not seen by others.

Change your password on a regular basis.

Data processingSituations that can affect system functions