Volkswagen ID.4: Situations that can affect system functions

Even if requirements for the usage of these services have been met, the performance of Volkswagen services may be impaired or blocked by various factors that are outside of the control of Volkswagen. In particular, this includes:

• Maintenance, repairs, deactivations, system updates, and technical improvements to the telecommunications systems, satellites, servers, and databases.
• Change in the cell phone standard for transferring mobile data by the telecommunications provider, e.g. from LTE or UMTS to EDGE or GPRS.
• Switching off an existing mobile network standard via the telecommunications provider.
• Malfunction, impairment, or interruption of the mobile network and GPS reception, for example due to high speeds, solar storms, weather conditions, regional circumstances, malfunctioning equipment, and high mobile network usage in the applicable radio cells.
• If you are in a location with no or very poor cell phone orG PS reception. These locations may include tunnels, areas between tall buildings, garages, parking ramps, underpasses, mountains, and valleys.
• Limited availability of information or incomplete or incorrect information from third-party providers, such as on map displays.
• In countries, federal states and regions where online services are not offered.

Volkswagen Customer Care

Free hotline:

00800-43347328 / 00800-IDDIRECT

E-mail: IDDIRECT@volkswagen.de

We are here to help you with any questions about the digital services.

Throughout Europe. 24 hours a day. Seven days a week.

If your telephone provider does not support the number 00800-43347328, please call +49 5361 3790510. The costs will be based on your provider's respective tariff. For calls outside Germany, roaming fees may be incurred.

Prerequisites for Using ServicesServices That Do Not Require Activation